Frequently Asked Questions
We are always keen to lend a hand and answer any questions you have, but before dropping us a line, we suggest first looking at the below FAQ section, as many of your questions may already have been answered.
I'm in the middle of an installation job and have just realised I don't have enough cables to complete it. Can you get me what I need by tomorrow so I can finish the job on time?
We offer lightning quick turnaround with same-day dispatch as a priority. We carry nearly every product we sell in our warehouse, so almost all products are available for immediate shipping. In almost all cases, we can have your order packed and delivered next business day when you order in-stock items by 2pm. We ship thousands of orders every month all around Australia - safe and sound so you don't have anything to worry about.
I'm working on a very specific job that requires varied cable lengths. Do you supply made-to-measure lengths?
Yes. We can custom manufacture cabinets and/or cables to specific lengths, sizes and types to meet your individual needs.
I'm not sure exactly what I need. Can you help me?
We have technically trained sales staff so, as our customer, you don't even have to know exactly what you need before you call us. We can talk you through the process and help you figure out what you need. We don't have any minimum order quantities, you could order 1 or 1000 cables, either way we are just happy to help.
I am a wholesaler and am worried that my customers will simply buy products from you directly. How do you stop this from happening?
We protect our wholesale clients from the risk that your end users (your customers) will shop directly online for themselves. We do this by supplying our products in unbranded packages, complete with generic labels that have no website or contact information on them. The packaging still looks very professional, but it helps to prevent your customers from purchasing from us directly.
What if I only need a few items to finish a job?
We have technically trained sales staff so, as our customer, you don't even have to know exactly what you need before you call us. We can talk you through the process and help you figure out what you need. We don't have any minimum order quantities, you could order 1 or 1000 cables, either way we are just happy to help.
What is the warranty on your products?
Dataworld offers Australian Voluntary Warranty on all items sold throughout our store. All products that are ordinarily for household, personal or domestic use come with Consumer guarantees that cannot be excluded under the Australian Consumer Law. Products that are not ordinarily for household, personal or domestic use are not covered by the Consumer guarantees. Warranty cover period, specific inclusions and exclusions differ between products. Please review product-specific warranty details on the Product Page prior to finalising your order
Dataworld strives to resolve any Warranty Claims and Return Requests as quickly as possible, with most cases resolved within 1-2 business days.